Terms and Conditions

2022 Terms and conditions

Use the links below to jump directly to a particular section or scroll down the page to view all of our terms and conditions.

Eden Project Annual Pass / Single Entry Ticket tickets - Terms and Conditions
Standard Admission tickets - Terms and Conditions
Standard Annual Pass - Terms and Conditions
Advance Admission tickets - Terms and Conditions
Advance Pass - Terms and Conditions
Locals' Pass 2019/2020 - Terms and conditions
Locals' Pass 2020/2021 - Terms and conditions
Locals' Pass 2021 - Terms and conditions (purchased on or after 15/04/2021)
Eden Project Membership
Eden Project Patrons - Terms and Conditions
Inside Track 2023 - Terms and Conditions
Little Eden - Terms and Conditions
Little Eden for Grandparents - Terms and Conditions
Father Christmas 2020 - Terms and Conditions
Ice Skating 2020/21 - Terms and Conditions
Family Fun Skate 2020/21 - Terms and Conditions
Penguin 2020/21 - Terms and Conditions
Snowman 2020/21 - Terms and Conditions
Skating Lessons 2020/21 - Terms and Conditions
Eden Sessions - Terms and Conditions (Tickets purchased on or after 29/10/2020)
Eden Sessions - Terms and Conditions
Eden Sessions 2023 - Terms and Conditions
Botanical art courses - Terms and conditions
Spring Silent Biome - Terms and conditions
Leading Outdoor Learning - Terms and conditions
Grazing Box - Terms and conditions
Eden Project NHS, Blue Light and Care Workers Timed Entry - Terms and conditions
Eden Project National Lottery Timed Entry - Terms and conditions
Music in the Med - Terms and conditions
The Magic Beanstalk - Terms and conditions
Inside Track 2022 - Terms and conditions

The Eden Project has installed a number of 360° video cameras on the Eden site. This is part of a project to trial augmented reality and virtual reality technologies, and their use for education and entertainment onsite and online. The camera footage may be live-streamed over the internet. The cameras are specifically positioned, as far as is reasonably practicable, to minimise the capture of personal images (personal data). However, it is inevitable with a 360° camera and the terrain, that there could be incidental capture of a visitor’s image. Signage is displayed where cameras are operating.

Eden Project Annual Pass / Single Entry Ticket tickets - Terms and Conditions

Key features:

Every visitor will need to reserve an arrival time slot for their visit, including those who can visit for free, such as personal carers, under-fives.
On arrival you should have proof of your time slot on your phone or on a printout
You have 30 minutes from your chosen time slot to enter the Eden Project.
Your Annual Pass for return visits will be issued after your first visit.

General conditions:

We operate a policy of no refunds or exchanges for entry tickets or annual pass that include timed entry as these are capacity managed. (This does not affect your statutory rights).
Adult tickets are available to those aged 17 and over.
Child tickets apply to those aged 5 - 16.
Under 5s and Carers / PA’s for our disabled visitors are admitted free but will still need a pre-booked ticket.
In order to protect our visitors and staff, we may from time to time require visitors to observe particular instructions whilst visiting the Eden Project. These may be in line with or exceed the current specific Government guidance. It is a condition of entry that visitors agree to abide by these instructions. The Eden Project reserves the right to ask visitors to leave the site if, in its sole opinion, they fail to comply with these instructions

Please check our website www.edenproject.com for details of our opening hours and special events

Standard Admission tickets - Terms and Conditions

Key features:

Valid for 365 days from the day of purchase.
Single visit only.

General conditions:

Standard Admission tickets allow you access to the site during public opening hours and may not include all activities such as skating, concerts etc. and these activities must be booked separately
Please check our website www.edenproject.com for details of our opening hours and special events.
We operate a policy of no refunds or exchanges for entry bought online or via the telephone (This does not affect your statutory rights).
Adult tickets are available to those aged 17 and over.
Student tickets are available for those aged 17 and over and in full-time education with valid student ID to be shown on arrival.
Child tickets apply to those aged 5 - 16.
You ticket does not guarantee entry on a particular day. On extremely busy days, we reserve the right to refuse access for health and safety/capacity reasons, however this is very rare.
Under 5s and Carers / PA’s for our disabled visitors are admitted free therefore do not need a ticket during public opening hours (this does not apply to special events).

Please check our website www.edenproject.com for details of our opening hours and special events.

Standard Annual Pass - Terms & Conditions

Key features:

First use within 365 days from the day of purchase.
On redemption, an Annual Pass will be issued which will be valid for 365 days from your first visit.
Your photo will be taken (adults only) and associated with your Annual Pass.
Annual Passes are not transferable.
Your annual pass allows unlimited entry to site during our public operating hours subject to the general conditions below.
Annual Passes cannot be used in conjunction with any other offer and remains the property of Eden Project Limited.
Annual Passes are not valid in conjunction with School visits.

General conditions:

Standard Annual Pass allow you access to the site during public opening hours and may not include all activities such as skating, concerts etc. and these activities must be booked separately
Please check our website www.edenproject.com for details of our opening hours and special events.
We operate a policy of no refunds or exchanges for entry bought online or via the telephone (This does not affect your statutory rights).
Adult tickets are available to those aged 17 and over.
Student tickets are available for those aged 17 and over and in full-time education with valid student ID to be shown on arrival.
Child tickets apply to those aged 5 - 16.
You ticket does not guarantee entry on a particular day. On extremely busy days, we reserve the right to refuse access for health and safety/capacity reasons, however this is very rare.
Under 5s and Carers / PA’s for our disabled visitors are admitted free therefore do not need a ticket during public opening hours (this does not apply to special events).

Please check our website www.edenproject.com for details of our opening hours and special events.

Advance Ticket – Terms & Conditions

Key features:

You must select a start date – not valid on the day of purchase.
Valid for 365 days from your selected start date
Single visit only.

General conditions:

Advance tickets allow you access to the site during public opening hours and may not include all activities such as skating, concerts etc. and these activities must be booked separately
Please check our website www.edenproject.com for details of our opening hours and special events.
We operate a policy of no refunds or exchanges for entry bought online or via the telephone (This does not affect your statutory rights).
Adult tickets are available to those aged 17 and over.
Student tickets are available for those aged 17 and over and in full-time education with valid student ID to be shown on arrival.
Child tickets apply to those aged 5 - 16.
You ticket does not guarantee entry on a particular day. On extremely busy days, we reserve the right to refuse access for health and safety/capacity reasons, however this is very rare.
Under 5s and Carers / PA’s for our disabled visitors are admitted free therefore do not need a ticket during public opening hours (this does not apply to special events).

Please check our website www.edenproject.com for details of our opening hours and special events.

Advance Pass – Terms & Conditions

Key features:

You must select a start date – not valid on the day of purchase.
Valid for 365 days from the start date selected.
On redemption, an Annual Pass will be issued which will be valid for 365 days from the start date you initially selected.
Your photo will be taken (adults only) and associated with your Annual Pass.
Annual Passes are not transferable.
Your annual pass allows unlimited entry to site during our public operating hours subject to the general conditions below.
Annual Passes cannot be used in conjunction with any other offer and remains the property of Eden Project Limited.
Annual Passes are not valid in conjunction with School visits.

General conditions:

Advance Pass allow you access to the site during public opening hours and may not include all activities such as skating, concerts etc. and these activities must be booked separately
Please check our website www.edenproject.com for details of our opening hours and special events.
We operate a policy of no refunds or exchanges for entry bought online or via the telephone (This does not affect your statutory rights).
Adult tickets are available to those aged 17 and over.
Student tickets are available for those aged 17 and over and in full-time education with valid student ID to be shown on arrival.
Child tickets apply to those aged 5 - 16.
You ticket does not guarantee entry on a particular day. On extremely busy days, we reserve the right to refuse access for health and safety/capacity reasons, however this is very rare.
Under 5s and Carers / PA’s for our disabled visitors are admitted free therefore do not need a ticket during public opening hours (this does not apply to special events).

Please check our website www.edenproject.com for details of our opening hours and special events.

Locals' Pass Terms and Conditions 2019/2020

Availability

Locals' Passes can be bought on site & online from 01st November 2019 to 5^th March 2020 inclusive.

Validation

Your Locals' Pass must be validated on site at Eden before you can use it. To do this you will need to present proof of residence in either Devon or Cornwall and a photo ID, together with your Locals' Pass ticket. A photo driving license is ideal. Locals' Passes are available exclusively to those whose primary address is in Devon or Cornwall (i.e. postcodes starting with TR, PL, TQ or EX).

Refunds

All tickets are non-refundable.

Start date and expiry

Passes bought online are valid until 31^st October 2020.

Proof of residency

The ticket holders will be required to present proof of residence in either Devon or Cornwall on arrival in the Visitor Centre at Eden in order to validate their Locals' Pass.

Photographs

Adult Locals’ Pass holders (over 16’s) will be photographed upon activation of the pass & the image will be securely stored. These images will only be used for identification purposes when arriving on site & to prevent misuse of the Locals’ Pass.

General use

Your Locals' Pass cannot be used in conjunction with any other offer and remains the property of Eden Project Limited. Locals’ Passes are not valid in conjunction with School visits. Locals' Passes are non-transferable, once registered. Pass holders may also be asked to confirm proof of identity when re-visiting using their Locals' Pass. Passes may be cancelled and the holder refused entry if the holder is unable to confirm proof of identity to match their pass on subsequent visits. Passes may not be re-sold.

Every time you visit with your Locals’ Pass you’ll be automatically entered into our monthly prize draw. You’ll need to let us know if you’d like to opt out of this opportunity.

Locals' Pass Terms and Conditions 2020/2021

Availability

Locals' Passes can be bought online and via the Eden Box Office from 1 December 2020 until March 2021.

Validation

Refunds

All Locals’ Passes are non-refundable.

Start date and expiry

Passes bought online are valid until 30 November 2021.

Proof of residency

The ticket holders will be required to present proof of residence in either Devon or Cornwall on arrival in the Visitor Centre at Eden in order to validate their Locals' Pass.

General use

Locals’ Passholders will need to book a (free) timed entry slot online each time they would like to visit the Eden Project.

Locals' Pass 2021 - Terms and Conditions (purchased on or after 15/04/2021)

Availability

Locals' Passes can be bought online and via the Eden Box Office from 15 April to 30 June 2021.

Validation

Refunds

All Locals’ Passes are non-refundable.

Start date and expiry

Passes bought online are valid until 31 March 2022.

Proof of residency

The ticket holders will be required to present proof of residence in either Devon or Cornwall on arrival in the Visitor Centre at Eden in order to validate their Locals' Pass.

General use

Locals’ Passholders will need to book a (free) timed entry slot online each time they would like to visit the Eden Project.

Eden Project Membership - Terms and Conditions

All Eden Project Memberships are non-refundable and non-transferable. Membership cards are for the named card holder only and Members are not permitted to allow another person to use their Membership card.

We reserve the right to change the benefits that apply to Eden Project Membership at any time and without prior notice. Any changes to benefits will be published on the Eden Project website and within Member communications. We reserve the right to change the price of Membership and you will be informed of any fee increase within your Member communications.

Eden Project Membership allows you access to Eden during public opening hours and may not include all activities such as ice skating and these activities must be booked separately. Please note that Membership cannot guarantee entry on a particular day as on extremely busy days we may have to close the gates for health and safety/capacity reasons.

Any third parties or external providers of a benefit included in the Membership package will have absolute discretion in relation to the provision of services. We are in no way responsible for and do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.

If you have any queries or complaints please contact the Membership team:

Telephone: 01726 811 932

Email: membership@edenproject.com

Post: Membership, Eden Project, Bodelva, Cornwall, PL24 2SG

Eden Project Patrons - Terms and Conditions

Contributions combine a voluntary donation and a payment for the benefits that the Eden Project offers to Patrons.

By joining as a Core Patron, your annual contribution of £1,000 is split between a payment for the benefits of £200 inclusive of VAT, and a requested voluntary donation of £800. Benefits can be purchased at the minimum price, and any amounts given over and above this minimum price are given freely as a donation. For Gift Aid purposes, the amount of your payment which may be claimed is £800.

By joining as an Infinity Patron, your annual contribution of £5,000 is split between a payment for the benefits of £500 inclusive of VAT, and a requested voluntary donation of £4500. Benefits can be purchased at the minimum price, and any amounts given over and above this minimum price are given freely as a donation. For Gift Aid purposes, the amount of your payment which may be claimed is £4500.

All Eden Project Patrons memberships are non-refundable and non-transferable. Membership cards are for the named card holder only and Patrons are not permitted to allow another person to use their card.

We reserve the right to change the benefits that apply to Eden Project Patrons at any time and without prior notice. Any changes to benefits will be published on the Eden Project website and within Patron communications.

Patrons membership allows you access to Eden during public opening hours and may not include all ticketed activities which must be booked separately. Please note that Patrons membership cannot guarantee entry on a particular day as on extremely busy days we may have to close the gates for health and safety/capacity reasons.

We reserve the right to change the price of the cost of benefits of Eden Project Patrons membership and you will be informed of any fee increase within your Patron communications.

Any third parties or external providers of a benefit included in the Patrons membership package will have absolute discretion in relation to the provision of services. We are in no way responsible for and do not accept any liability for loss or damage suffered as a result of a fault, error or omission in the provision of these services.

If you have any queries or complaints please contact the Patrons Officer:

Telephone: 01726 811 910

Email: patrons@edenproject.com

Post: Eden Project Patrons, Bodelva, Cornwall PL24 2SG

Hangloose@Eden Terms & Conditions

Booking System

You will be allocated a slot. There may be a wait at busy times and the whole experience may take over an hour to complete. Please aim to arrive at least 10 minutes before the start time of your stated flight slot.

Bookings are non-transferable and non-refundable except in the event of adverse weather conditions such as high winds or thunderstorms. In this case we will contact ticket holders as soon as possible and arrange for another time or a refund.

Restrictions

For the SkyWire you must be between 40g and 120kg in weight (6st 2lbs – 18st 8lbs) and 120cm in height.

For Gravity you must be a maximum of 130kg. Although there is no minimum weight all equipment must fit appropriately.

Under certain weather conditions the minimum and maximum weights may vary and we reserve the right to change this at our discretion.

Under 14's must be accompanied by an over 16 on the flight and to Departures (to complete the paperwork) by an over 18.

Participants must acknowledge that there is a risk to undertaking these activities, and complete the Risk Acknowledgement & Disclaimer before being allowed to participate.

The SkyWire & Gravity are adventurous activities and may not suit everyone. You must be relatively fit and healthy to participate. If you suffer from certain medical conditions or are more than three months pregnant you may not be able to participate. (For full details please see medical questionnaire or ask a member of the team.)

All participants must agree to follow the instructions of the SkyWire Instructors at all times. We reserve the right to refuse entry to anyone deemed unsuitable to fly, including those suspected of being under the influence of alcohol or drugs.

Only participants under the direct supervision of our instructors will be allowed onto the departures platform. A separate public viewing area is available for friends and family.

Clothing and Baggage

As you are flying over other people you are expected to wear appropriate clothing and sensible footwear: high heels; flip flops, loose and open toe shoes are not acceptable.

You will be required to empty your pockets. We will supply a small, approved bag for personal items if required (this will be checked by an Instructor). If possible large luggage should be left in your vehicle or a locker onsite. Alternatively you may leave bags and other large items with us although Hangloose@Eden accepts no responsibility for the safety or security of your posessions.

This above list of Terms and Conditions is not exhaustive and ultimately your suitability to participate will be determined by our Instructors.

Inside Track 2023 - Terms and Conditions

Your Inside Track Pass, which you will receive by email confirmation, is valid for the 2023 Eden Sessions only and cannot be used in conjunction with any other event at the Eden Project. Only one Inside Track Pass per person, any duplicate orders will be cancelled.

As an Inside Track Pass holder you will receive a maximum of three days to purchase two Eden Sessions tickets per gig. If you have purchased an Inside Track Pass and Eden Sessions Ltd are unable to process your request for tickets to an announced Session, due to technical or other issues at our end, we will honour your option to purchase up to two tickets and no further liability shall be due from Eden Sessions Ltd.

Inside Track Pass fees cannot be refunded or exchanged and Inside Track Passes are non-transferable. The Inside Track Pass is for the registered pass holder’s personal use only.

The Inside Track Pass does not offer any admission to The Eden Project; the Pass allows the advance purchase of two tickets per Eden Session during the Inside Track purchase window of each event.

You are obliged to provide correct contact details, including a valid e-mail address when you apply for the Inside Track Pass and failure to do so may invalidate your Inside Track Pass. Responsibility to provide accurate information is continuous throughout the validity of the pass and you must inform us of any changes to your contact details immediately.

If you have any questions about your Inside Track Pass or need to change any personal details then please contact the Box Office on 01726 811972 or email boxoffice@edenproject.com

By signing up to Inside Track you give us permission to contact you regarding the Inside Track Pass entitlements.

Little Eden Terms and conditions

There is no need to purchase Eden admission tickets for this activity. However if you choose to visit Eden after the club you’ll need to purchase Eden Project admission tickets, or hold an Eden Project Membership, Annual Pass or Locals' Pass.

Tickets are non-refundable, non-transferable and valid for the stated date only.

We advise you to arrive at Cherry car-park near Eden’s North Gate entrance at least 15 minutes before the start of the session to allow for a prompt start.

The sessions are most appropriate for children aged 2 to 5 years, however all are welcome. You can bring up to two children aged five and under (with a maximum of one adult per child). Babies in arms, slings, pushchairs or back packs can come for free. There is no need to buy tickets for accompanying adults or babies.

Adults and children need to attend suitably dressed for the weather conditions including closed-toe footwear with a good grip and warm, waterproof outer layers.

To help Eden provide you with the best possible service, we ask you to provide any access requirements or information about your child’s special needs when booking your places.

Eden Team Members must book by phone to receive their reduced rate 01726 811972.

Cancellation rights and refunds

You should always check that the event is going ahead at the scheduled date, time and venue. Eden cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.

If an event is cancelled by Eden you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.

If for any reason you are entitled to a refund, in most cases you must return any tickets you have. You must follow any refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the timeframe communicated to you. Tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by registered post (or an equivalent secure postal method). Please note that the return postage cost is non-refundable.

Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the Event or the date that we receive your returned tickets, whichever is later.

No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.

Eden reserves the right to cancel or otherwise refuse any ticket (without refund to the ticket holder or any other person) which it reasonably believes has been purchased from an unauthorised third party seller.

Except where otherwise expressly stated in these booking conditions, the company regrets that it cannot accept liability or pay any compensation where the performance or prompt performance of its contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure".

In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Little Eden for Grandparents Terms and conditions

There is no need to purchase Eden admission tickets for this activity. However, if you choose to visit Eden after the club you’ll need to purchase Eden Project admission tickets, or hold an Eden Project Membership, Annual Pass or Locals' Pass and book your timed entry slot.

Tickets are non-refundable, non-transferable and valid for the stated date only.

Do not attend the session if you are unwell or have any symptoms of Covid-19. Please maintain social distancing throughout the session.

We advise you to arrive at Cherry car-park near Eden’s North Gate entrance at least 15 minutes before the start of the session to allow for a prompt start.

Adults and children need to attend suitably dressed for the weather conditions including closed-toe footwear with a good grip and warm, waterproof outer layers.

To help Eden provide you with the best possible service, we ask you to provide any access requirements or information about your child’s special needs when booking your places.

Cancellation rights and refunds

If an event is cancelled by Eden you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.

No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.

Father Christmas 2020 - Terms and Conditions

Tickets and Admission:

Every entry to the Father Christmas experience requires a pre-booked ticket, plus a valid form of Eden Admission, Annual or Locals’ Pass or Eden Project Membership.

You must also pre-book an associated timed entry slot for all members of your party (including U5s, carers) which is at least 30 minutes earlier than the start of your experience.

To help Eden provide you with the best possible service, we ask you to provide any access requirements you may have when booking your tickets. Please contact the Box Office on 01726 811972 boxoffice@edenproject.com if you will be taking a wheelchair into the experience, as space is limited.

The Father Christmas Experience:

The Father Christmas Experience will be located within the Core building.

Each session lasts approximately 30 minutes and will start promptly. The time will be stated on your ticket.

To ensure the highest safety standards for our visitors and team members, the Father Christmas experience will be different to previous years. Capacity for each show will be significantly reduced overall, and there is a maximum group size of 6 per booking in line with government guidelines. There will be no physical contact between Father Christmas and visitors, and social distancing guidelines must be followed. Any guests over 11 years must wear a face mask. However, we are taking every step to make sure the experience remains as magical as Father Christmas himself.

Group Size:

All bookings must now be made up of 6 people or less in line with government guidelines*. This includes babies on laps. Bookings with more than 6 people who are from a single household or in a support bubble should contact the Box Office on 01726 811972 or boxoffice@edenproject.com to discuss their requirements (please note, due to limited capacity, we may not be able to accommodate groups over 6 even if they meet government guidelines).

You will be seated in group bubbles in a waiting area before the performance and must remain seated in your bubbles during the performance.

All children must be accompanied by an adult, with a maximum of four children per one adult. Adult tickets cannot be exchanged or used as entry for a child.

Refunds and Transfers:

Tickets are non-refundable, non-transferable and valid for the stated time slot only (other than specific conditions related to COVID-19 stated below).

We are following the latest Government guidance. Should the event be cancelled due to COVID-19 restrictions, a full refund will be provided – ticket purchasers will be contacted directly with details of the refund process.

Ice Skating - Terms and Conditions 2020/21

Your use of and purchase of tickets from this site is governed by the Terms and Conditions as set out below.

Eden Box Office tickets each have a unique barcode on them which will be scanned on entry. If the barcode on your ticket has already been scanned the barcode scanner will alert the attendant and you will not be admitted.

Skating tickets will have the date and time of your skating slot. These tickets are NON-REFUNDABLE and non-transferable. Skating visitors will need to also present valid admission for Eden and reserve an arrival time slot for their visit; including those who can visit for free, such as personal carers, under-fives. We advise skaters to book their Timed Entry slot for Eden for at least 30 minutes prior to their skating slot to avoid any delays in getting to the rink. Skaters should check-in at the ice rink no earlier than 15 minutes prior to their skating slot.

Skaters should enter/exit ice at the booked session times and use separate entrances/exits to spectators in accordance with the rink guidelines. We encourage all visitors to stagger their departure and clear the skating areas swiftly ready for the next session.

At peak times you may experience small delays. Each skate session lasts 40 minutes and will start on the hour. We have restricted capacity and to avoid disappointment please book in advance.

Use of the ice rink is entirely at your own risk and Eden shall not be liable for any death or personal injury, or any theft, loss or damage to personal possessions, unless caused by our negligence or breach of statutory duty.

Find out how we're keeping everyone safe on the rink here: https://www.edenproject.com/visit/whats-here/ice-skating#skatesafe

Skate sizes start at child size 8 (EU 25) and go up to adult size 15 (EU 50). Socks must be worn with skates and we do advise that an extra pair of socks is worn for comfort. We also offer bob skates for toddlers, in size 10 down to approximately size 5. These fit over their shoes but please note that, for smaller sizes in particular, suitability depends upon the style of the shoe.

We advise wearing gloves. Face mask or coverings are mandatory in all off-ice areas. Skaters should arrive “rink ready”. We have limited storage and due to the risks associated with handling personal belongings we are unable to keep bulky items (such as coats, bags, pushchairs) stored during your skating session.

Children aged 14 years and over can be unaccompanied both on site and on the ice. Children aged 8 to 13 years need a parent or guardian to be available either on the ice or around the rink. Children aged 7 years and under must be accompanied by a parent or guardian on the ice. We advise 1 on 1 supervision for children aged 18 months to 5 years. Minimum age is 18 months.

Family Ticket 2020/21 – Terms & Conditions

You will need to purchase Eden admission tickets and book a Timed Entry slot if you are going to use the ice rink, as this is situated within the Eden Project.

The family ticket type includes admission onto the ice for four: any combination of adults and children, and will show the date and time of your skating slot.

Tickets are non-refundable and non-transferable.

We advise skaters to book their Timed Entry slot for Eden for at least 30 minutes prior to their skating slot to avoid any delays in getting to the rink. Skaters should check-in at the ice rink no earlier than 15 minutes prior to their skating slot.

Discount for Eden Project Members - Terms & Conditions

Can only be used for the following when the rink is open during this period:

General skating sessions (10% discount applied)

For the current schedule please check our website as this is kept up to date throughout the season.

Skating visitors will still need to reserve an arrival time slot for their visit; including those who can visit for free, such as personal carers, under-fives.

Eden Project Membership is non-refundable and non-transferable. The skating discount applies in accordance with your Membership entitlement.

Discounted skating can be booked online or in person and is subject to availability and to the ice rink Terms & Conditions which can be found on our website. You will be required to present your Membership card every time you present or book skating tickets and for gaining entry to the Eden Project

Family Fun Skate 2020/21 - Terms and Conditions

You will need to purchase Eden admission tickets and book a Timed Entry slot if you are going to use the ice rink, as this is situated within the Eden Project.

Family Fun Skate is a family focused session, for parents with young children (aimed at 12yrs and under). Skates must be worn. This session ticket includes free use of our penguin and snowmen skating aids, on a first come first served basis.

Tickets are non-refundable and non-transferable.

Penguin 2020/21 - Terms and Conditions

Height restrictions – although there is no minimum height restriction, the user does need to be able to walk and reach the handle; the maximum height for use is 120cm (approx 3’11”) without skates on. Penguins must only be used as a skating aid for children; misuse may result in injury or damage. Penguins are not a ride-on toy.

Price - each Penguin costs £4 per 40 minute session in addition to the normal Eden and ice rink admission price.

Refunds - the charge covers the full 40 minute session, and there are no refunds or part-refunds if the Penguin is not used or is only used for part of the session. Bookings are non-refundable.

If the penguin is not collected within 20 minutes of the start of the session, Eden reserves the right to make the penguin available for resell and the reservation will be lost.

Eden reserves the right to refuse use of the Penguin if the above terms are not adhered to, and no refunds will be given.

Snowmen 2020/21 - Terms and Conditions

Height restrictions – although there is no minimum height restriction, the user does need to be able to walk and reach the handle; there is no maximum height. Snowmen must only be used as a skating aid for children; misuse may result in injury or damage. Snowmen are not a ride-on toy.

Price - each Snowman costs £4 per 40 minute session in addition to the normal Eden and ice rink admission price.

Refunds - the charge covers the full 40 minute session, and there are no refunds or part-refunds if the Snowman is not used or is only used for part of the session. Bookings are non-refundable.

If the Snowman is not collected within 20 minutes of the start of the session, Eden reserves the right to make the Snowmen available for resell and the reservation will be lost.

Eden reserves the right to refuse use of the Snowmen if the above terms are not adhered to, and no refunds will be given.

Skating Lessons 2020/21 - Terms and Conditions

We do not require lesson skaters to pre-book a timed entry slot for the day of the lesson skate session.

We advise skaters to arrive at Eden 30 minutes prior to their lesson time to avoid any delays in getting to the rink. Skaters should check-in at the ice rink no earlier than 15 minutes prior to their skating slot.

Skaters should enter/exit ice at the booked session times and use separate entrances/exits to spectators in accordance with the rink guidelines. Lesson skaters need to leave the skating areas after their lessons and the Public Skate is available only if booked and paid for in advance.

There is no “warm-up” area on the ice due to restricted capacity, and all warm-ups should be done outside of the covered Ice Rink structure, weather permitting, where possible & if safe to do so.

All lesson skaters must bring their own personal items (gloves, facial tissues, water bottles, etc.). Face mask or coverings are mandatory in all off-ice areas. Skaters should arrive “rink ready”. We have limited storage and due to the risks associated with handling personal belongings we are unable to keep bulky items (such as coats, bags, pushchairs) stored during your skating session.

Lesson skaters aged 14 years and over can be unaccompanied both on site and on the ice. Lesson skaters aged 6 to 13 years need a parent or guardian to be available either on the ice or around the rink. The accompanying parent or guardian is not required to pre-book a timed entry slot for the day of the lesson skate. Any additional party members are subject to general terms and conditions of entrance to Eden and must pre-book a timed slot and have a valid admission ticket. The minimum age is 6 years old.

A booking reference is issued for all Lesson Skate bookings. Eden Box Office tickets each have a unique barcode on them which will be validated on entry. If the barcode on your ticket has already been validated the till will alert the attendant and you will not be admitted.

Tickets are non-refundable and non-transferable.

MAXIMUM NUMBER OF SKATERS PER COACH will be 10.

Lesson Skater Discount Card 2020/21 - Terms and Conditions

Can only be purchased by those subscribed to skating lessons at Eden. Used for the following when the rink is open during this period:

General skating sessions (50% discount applied)

For the current schedule please check our website as this is kept up to date throughout the season.

You will be required to present your card every time you purchase skating tickets and for gaining entry to the Eden Project. Skating visitors will still need to reserve an arrival time slot for their visit; including those who can visit for free, such as personal carers, under-fives.

Passes must be bought on site. Discounted skating can be booked online and is subject to availability and to the ice rink Terms & Conditions which can be found on our website. You will be required to present your card every time you present skating tickets and for gaining entry to the Eden Project.

Eden Sessions Terms and Conditions (Tickets purchased on or after 29/10/2020)

Definitions

“Eden”, “we” or “us” means Eden Sessions Limited.

“you” and “your” means an individual purchasing a Ticket for an Event.

“Event” means a live music event organised by Eden.

“Site” means the Eden Project site situated in Bodelva, Par, Cornwall, PL24 2SG.

“Arena” means the arena situated in front of the stage used for Events at the Site.

“Ticket” means a ticket issued by Eden allowing access to an Event.

“Privacy Policy” means Eden’s privacy policy as amended from time to time and available online at www.edenproject.com/privacy-policy.

“writing” and “written” includes emails.

Information about us and how to contact us

We are Eden Sessions Limited, a company registered in England and Wales. Our company registration number is 12084015 and our registered office is at Eden Project, Bodelva, Par, Cornwall, PL24 2SG. Our registered VAT number is: 328 1327 16.

You can contact us by telephoning our customer service team at 01726 811911 or by writing to us at infomanager@edenproject.com of Eden Sessions Limited, Eden Project, Bodelva, Par, Cornwall. PL24 2SG. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provide to us in your order.

These terms and conditions

The purchase of a Ticket from this website and the use of a Ticket, whether by you or any other person, are governed by these terms and conditions.

Our contract with you

Eden cannot accept your order until you have paid for it in full. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. Whether or not you receive the e-mail, Eden’s acceptance of your order will create a legally binding contract between you and us.

Eden reserve the right not to supply you at its discretion, in which event any sums you have paid will be refunded.

Once your order has been accepted, a Ticket cannot be transferred, resold, exchanged, refunded or returned other than for the reasons set out in these terms and conditions.

Delivery and transaction costs

The prices of Tickets displayed for sale on this website:

include VAT at the appropriate rate; but
exclude any delivery or transaction costs (such as booking fees), which will be displayed to you on our website.

Purchasing tickets

Make sure you keep your tickets in a safe place as you would do for cash, and protect them as you would any other tickets.

Eden cannot be held responsible for lost or stolen tickets.

Cancellation rights and refunds

If Eden cancels an Event or makes significant changes to the venue, date, show time or headline act, Eden will make reasonable efforts to inform you. If an event is rescheduled, changed or moved, Eden will give you the option of either retaining or exchanging your tickets for the new date/location, or alternatively claiming a refund. If an Event is cancelled by Eden you will normally be offered a refund. Please note that the booking fee and/or any transaction fees are not refundable in these circumstances.

Note that an event or events beyond Eden’s reasonable control may require us to cancel and/or postpone this event. Events beyond our reasonable control could include but are not limited to: an earthquake, flood, snow, storms, fire, typhoon and other natural disasters, acts of God, war, revolution, armed conflict, terrorist attack, a spreading infection, epidemic, pandemic or any other disease.

If such an event occurs and we are unable to proceed with the event that you have purchased tickets for, we will notify you as soon as practically possible.

We will try and re-arrange the event for another date. If the event is rescheduled and the date is not suitable for you or we are unable to reschedule the event, you will be entitled to a full refund.

You should always check that an Event is going ahead at the scheduled date, time and venue. Eden cannot guarantee to inform you of any change or cancellation of any Event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or services or other compensation.

If for any reason you are entitled to a refund, you must return any Ticket you have unless notified otherwise in writing by Eden. You must follow any refund instructions notified to you by Eden or you may not receive a refund. If these instructions require you to return a Ticket, you must do so promptly and within the timeframe communicated to you. Tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by registered post (or an equivalent secure postal method). Please note that the return postage cost is non-refundable.

Eden will make reasonable attempts to pay any refund given using the same method you used to purchase the Ticket and within 30 days of the original date of the Event or the date that we received your Ticket (whichever is later).

No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.

Eden reserves the right to cancel or otherwise refuse any Ticket (without refund to you or any other person) which it reasonably believes has been purchased from an unauthorised third party seller.

Attending an Event

Each Ticket has a unique barcode which will be scanned when you arrive at a ticketing desk on Site. If the barcode on your Ticket has already been scanned you will not be admitted to the Event. If a Ticket is duplicated and more than one copy is shown at the ticketing desks, the barcode scanner will alert the attendant that the Ticket has already been scanned.

All Events are open air and there are no seats available.

Last admission to an Event is 9.30pm.

The following are not permitted at an Event:

alcohol (other than that sold at the Event by Eden or its licencees);
weapons, ammunition, explosives, fireworks, flares, laser pens, or any other item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives);
glass bottles, glass containers, cans;
illegal substances;
cameras capable of taking professional quality images;
umbrellas;
chairs (including folding chairs, inflatable chairs or stick chairs that don’t have a rubber foot);
prams, pushchairs or children’s buggies; or
items which artists performing at an Event or their management have asked us to prohibit.

Any liquid containers that are open (i.e. no longer sealed) will be emptied. Reusable, empty water bottles are permitted (which you are able to fill at our free water stations around site).

Eden reserves the right to conduct security searches and confiscate any item which, in its or its representatives’ reasonable opinion, may cause danger or disruption to other members of the audience or the Event (regardless of whether or not such item is illegal or is carried for specific purposes) or is one of the items not permitted as listed above.

Eden reserves the right to eject or refuse admission and refunds will not be given to anyone ejected or refused entry:

1) for refusing to leave an item not permitted on site;

2) for refusing to be searched;

3) who appears to be under the influence of alcohol or drugs; and/or

4) in our reasonable opinion, whose behaviour would affect the enjoyment of others or the running of the event or lead to a breach of any licensing conditions applicable at Eden;

5) for failing to comply with health and safety requirements, including in relation to Covid-19.

The obstruction of access-ways, exits or entrances or congregating in non-designated areas is strictly forbidden.

Ticket holders shall not bring into the venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

Performance times vary so please check our website before arrival. Please note we occasionally have to make changes to on-stage times for artists on the day of the Event.

Audiences will be subjected to continuous high sound levels and strobe lighting may be used.

Professional cameras and video/audio equipment are strictly prohibited. Live video/audio recordings made without permission are prohibited.

CCTV and film cameras may be present. This includes filming by security staff carried out for the purposes of providing the safety of visitors, and filming and/or photography of the Event by the Eden or the artists. By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. Eden may use such films and recordings (including any copies) without payment.

Park and ride buses only operate to the top car parks (Cherry, Melon, Mango and Lemon) on Event nights. Land Train and buggy assistance is not available on the Site after 6pm. Park and Ride buses continue throughout the evening.

Arena Bar ticketholders will enjoy complimentary drinks within the ticket package purchase. This will include cider, beer, wines and spirits. These drinks are strictly for the ticketholder and a maximum of two drinks will be served per ticketholder, per visit to the bar. The staff reserve the right to stop serving ticketholders if it is believed an abuse of these terms and conditions is taking place. Shots, straight spirits and cocktails are strictly not included in this ticket type. Complimentary drinks are available from the Paddock Bar only. The ticketholders will not be served at any other of the bars on a complimentary basis.

Children attending an Event

Please check the age restriction for each Event on the Eden Sessions website.

All children attending eligible Events will require a Ticket if they are over 12 months old.

Children under 12 months are admitted free of charge but only if carried in their parents’ arms or in a sling and will not be admitted into the Arena. NB: we do not allow prams and pushchairs on site from 6pm onwards.

Under 16s must be accompanied at all times at an Event by an adult aged 18 or over on a ratio of two adults per child and we recommend that children attending are aged 12 or over.

Dogs

Dogs are not permitted to any Event, except for assistance dogs.

Accessibility

For access information please contact us before purchasing a Ticket. If you require access to the wheelchair viewing platform you will need to purchase a Wheelchair Platform Ticket (not an Arena Ticket).

Each Wheelchair Platform Ticket also includes admission for one assistant/companion on the platform. All other members of your group must purchase a Ticket for the Arena and unfortunately (due to capacity limitations) will not be able to accompany you on the platform.

Once you have purchased your Wheelchair Platform Ticket, you will be contacted by Eden to request proof of disability to be sent to confirm eligibility for a Wheelchair Platform Ticket.

Viewing positions are available for those who may be more vulnerable. These are limited and are allocated on a first come, first served basis on the night. We reserve the right to restrict the number of guests accompanying people in this area, in order to accommodate the people who need the area. Note that this area has restricted viewing.

General

Any personal data that we collect, use or process in relation to an agreement concluded with you in connection with these terms and conditions will be dealt with in accordance with our Privacy Policy.

You are advised to check your purchase details upon receipt. It is your responsibility to inform Eden of any change of address, contact phone number or email address, both before and after receipt of your Ticket. Please note that our method of contact if you book online is by email, so care should be taken to provide a current valid email address.

Neither Eden nor any of its directors, employees or agents will be liable for any damage or loss to your personal property that you otherwise incur as a result of an Event.

Eden does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot lawfully be excluded or limited.

Your statutory rights are not affected.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions are not affected and will remain in force.

The purchase by you of a Ticket and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and us are subject to the exclusive jurisdiction of the English courts.

Eden Sessions Terms and Conditions – update 19 August 2021:

For all Eden Sessions shows in September 2021, we will be introducing COVID status checks on arrival. Before entry to the venue, all ticket holders aged 11 and over will be required to demonstrate their COVID status in one of the following ways:

Proof they have completed a full course of vaccination (at least 14 days before the show).
Proof they have received a negative PCR or lateral flow test result (within 48 hours of the start of the Session).
Proof they have natural immunity based upon a positive PCR test within 180 days of the show but following the 10-day isolation period.

Refunds will be given in the following circumstances only:

You have received a positive result for COVID-19 after taking a lateral flow test within 48 hours of the start of the Session. If you have taken a lateral flow test you must log your test and positive result here https://www.gov.uk/report-covid19-result and provide evidence of this. A screenshot will be acceptable proof.
You have received a positive result for COVID-19 after taking a PCR test within 48 hours of the start of the Session and can provide evidence of this. A screenshot will be acceptable proof.
You have received a text/email/phone call from NHS track and trace and have been told to self-isolate. You must submit (i) proof of the email/text they have received from the NHS track and trace team or (ii) proof that you were called by the NHS (to do this you will need to go to https://contact-tracing.phe.gov.uk/to speak with a member of the contact tracing team to get confirmation. A screenshot of either will be acceptable proof.
You have been pinged by the NHS Covid-19 app and told to self-isolate. You must submit a screenshot/photo of the isolation message from their app showing the dates of isolation.
You are in a government ordered lockdown area or country and are therefore unable to attend the concert.

You must provide proof to support your refund application. Accepted forms of proof include:

Doctor’s note
Positive PCR or Lateral Flow Test (within 48 hours of the start of the Session)
Screenshot of isolation order from NHS Track and Trace or NHS COVID-19app

Please note that refunds will not be given for the following circumstances:

You have gone on holiday and then once out of England (or the UK), you are told that you must quarantine on arrival back into England (or the UK)
You are not willing to provide the required proof of COVID status to enable you to gain entry to the Eden Sessions https://www.edensessions.com/covid-status-checks

Eden Sessions - Terms and Conditions

Definitions

"Eden", "we" or "us" means Eden Sessions Limited.

"you" and "your" means an individual purchasing a Ticket for an Event.

"Event" means a live music event organised by Eden.

"Site" means the Eden Project site situated in Bodelva, Par, Cornwall, PL24 2SG.

"Arena" means the arena situated in front of the stage used for Events at the Site.

"Ticket" means a ticket issued by Eden allowing access to an Event.

"Privacy Policy" means Eden's privacy policy as amended from time to time and available online at www.edenproject.com/privacy-policy.

"writing" and "written" includes emails.

Information about us and how to contact us

These terms and conditions

The purchase of a Ticket from this website and the use of a Ticket, whether by you or any other person, are governed by these terms and conditions.

Our contract with you

Eden cannot accept your order until you have paid for it in full. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. Whether or not you receive the e-mail, Eden's acceptance of your order will create a legally binding contract between you and us.

Eden reserve the right not to supply you at its discretion, in which event any sums you have paid will be refunded.

Once your order has been accepted, a Ticket cannot be transferred, resold, exchanged, refunded or returned other than for the reasons set out in these terms and conditions.

Delivery and transaction costs

The prices of Tickets displayed for sale on this website:

1) include VAT at the appropriate rate; but

2) exclude any delivery or transaction costs (such as booking fees), which will be displayed to you on our website.

Purchasing tickets

Make sure you keep your tickets in a safe place as you would do for cash, and protect them as you would any other tickets.

Eden cannot be held responsible for lost or stolen tickets.

Cancellation rights and refunds

No refunds will be offered under any circumstances if you fail to comply with these terms and conditions.

Eden reserves the right to cancel or otherwise refuse any Ticket (without refund to you or any other person) which it reasonably believes has been purchased from an unauthorised third party seller.

Attending an Event

A Ticket allows the holder to visit the Site on the day of the Event and the day after the Event.
All Events are open air and there are no seats available.
Last admission to an Event is 9.30pm.

The following are not permitted at an Event:

1) alcohol (other than that sold at the Event by Eden or its licencees);

2) weapons, ammunition, explosives, fireworks, flares, laser pens, or any other item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives);

3) glass bottles, glass containers, cans;

4) illegal substances;

5) cameras capable of taking professional quality images;

6) umbrellas;

7) chairs (including folding chairs, inflatable chairs or stick chairs that don’t have a rubber foot);

8) prams, pushchairs or children’s buggies; or

9) items which artists performing at an Event or their management have asked us to prohibit.

Any liquid containers that are open (i.e. no longer sealed) will be emptied. Reusable, empty water bottles are permitted (which you are able to fill at our free water stations around site).

Eden reserves the right to conduct security searches and confiscate any item which, in its or its representatives' reasonable opinion, may cause danger or disruption to other members of the audience or the Event (regardless of whether or not such item is illegal or is carried for specific purposes) or is one of the items not permitted as listed above.